Run & Support
Keep your data and IT running smoothly, every day
Reliable systems are the backbone of business. Trust our experts to help maintain, adapt, and optimize your platforms so your data and applications consistently deliver value. Our approach goes beyond fixing tickets: you can expect proactive support that empowers your teams and protects your operations.
The role of Run & Support
Support isn’t just about resolving incidents. It’s a professional, structured service model where organizations rely on experts to maintain their platforms, applications, and data infrastructure securely and efficiently.
We often operate using a three-tier model, where Tier 1 (first-line support) is typically the central IT service desk on the customer side. It acts as the hub to distribute requests to specialized teams.
Our support framework addresses four main types of requests:
Incident Management
Something that is working stops working.
Service Management
I need something that already exists.
User support
I’m stuck and need guidance in daily work.
Demand & Change Management
I need something new.
Let’s work together to keep your systems reliable and your teams productive.
Why it matters to you
Once data platforms or AI solutions go live, value creation truly begins… As do new challenges. Without structured support, organizations face:
- Delays or interruptions in critical operations
- Dependency on individual consultants or developers
- Poor follow-up and lack of documentation
- Difficulty retaining knowledge and scaling support
A strong support organization maintains continuity, boosts user satisfaction, and helps embed long-term value from your data and IT applications.
What if you could turn uptime into a strategic advantage?
Get to know the Cubis approach
As part of the Intellus Group, we combine our expertise in Data, AI, and SAP ERP with a professional support organization inspired by ITIL best practices.
Support is delivered through three service lines. Modular and scalable, it’s always adaptable to your organization’s needs:
Ad-hoc resolution
Handle occasional tickets via our support portal. Work is prioritized based on workload, response times, approvals, and delivery expectations. Your top choice if you need occasional expert assistance!
Application maintenance services (AMS)
Structured, ongoing support for your data or application landscape. Focused on platform stability and incident reduction, this is a service you can count on – typically carried out at a fixed monthly fee.
BI and data centre of excellence
Embedded support where our dedicated consultants integrate with your operations. Services range from reporting and data processing to access management, training, and advanced use cases like data engineering or AI. Typically a hybrid of onsite and remote support.
What you can count on
Fully onshore delivery:
Passionate consultants based in Belgium and Luxembourg.
Dedicated teams:
Focused entirely on service delivery.
Intellus Group expertise:
Combining knowledge from Cubis, Lytix, and Aivix.
End-to-end technology coverage:
SAP (ECC, S/4HANA, BW, Datasphere), Microsoft Azure & Power BI, AWS, Databricks, Python, and more.
Governance and communication:
Monthly updates, quarterly reviews, and annual evaluations to keep a finger on the pulse.
Flexible pricing:
Per hour, per ticket, monthly flat fees, or fixed scopes depending on your needs.
Can we help you protect and empower your systems?
Cubis helps your teams run platforms, applications, and data infrastructure as efficiently as possible. With our expertise, practical guidance, and hands-on ownership, your organization benefits from sustainable uptime, confident users, and measurable business outcomes.
Trusted by
"It wasn't until Cubis structured our data that we knew what a huge potential we had."
Manuel Correia
Director Business Intelligence, Cargolux
“Lytix helped us setting up a robust Power BI environment in terms of user adoption, governance, training & support.”
Steven Dauw
Infrabel Teamlead End User Products & Reporting
“Lytix ensures that we stay within our SLA and that we have a great customer experience! They are driven to increase our maturity & to support the related change management.”
Maurijn Van Malderghem
Infrabel BI ICT Lead
“Businesses and industry groups traditionally relied on reporting systems that were complex to manage. Increasingly, business wants the ability to quickly answer complex analytical questions without the involvement of IT”.
Stijn De Knop
CDP/CFO at Torfs
"Carglass has chosen Lytix & Microsoft Power BI to modernize their front-end reporting strategy. Bringing great additional value with modern looking dashboards and easy-to-use user interface."
Johan Van Hentenrijk & Inge Vossen
Business Controller EDC & Business Finance Manager
